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Assurance of Discontinuance

Frequently Asked Questions: the Ombudsperson


Q: Who is the ombudsperson for the City School District of Albany?

A: Valarie Ann Scott is the City School District of Albany's ombudsperson, a part-time position required by the Assurance of Discontinuance agreement with the New York State Attorney General's Office.


Q: What is the district ombudsperson?

A: The district ombudsperson serves as an independent liaison to assist district families and community members in helping to resolve problems, complaints, conflicts, and other school-related issues when normal procedures have failed. The ombudsperson does not have authority and can only make recommendations. Information will be kept confidential at your request.


Q: What does the district ombudsperson do?

A: The district ombudsman:

  • Assists in solving problems;

  • Serves as a resource to complainants by providing an alternative to the formal complaint process;

  • Helps families/community members clarify the process regarding their issues and generates options for resolution;

  • Serves as a resource to school and central-office administrators by providing the tools for effective problem resolution;

  • Makes recommendations to superintendent;

  • Hears anonymous requests for information and provide referrals; and

  • Conducts informal interventions and mediation.

Q: What does the district ombudsperson NOT do?

A: The district ombudsman does not:

  • Address employee grievances;

  • Participate in litigation;

  • Make, set or change policy;

  • Compel any decision or the implementation of recommendations made as a result of an informal investigation;

  • Breach confidentiality;

  • Act as an advocate; or

  • Interfere with an appeal process, including assisting or advising families or community members with complaints.

Q: What types of issues will the district ombudsperson handle?

A: The district ombudsperson will handle:

  • Unfair treatment regarding the district's Code of Conduct and state and federal laws.

  • Clarification of district policies, procedures and the complaint process.

Q: How do I contact the ombudsperson?

You can reach Valarie Scott at or 475-6623.



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